In today’s rapidly evolving roofing solutions market, exceptional customer support and service are crucial for business success. At SupaLite, we exemplify this by setting a high standard for customer support.
Our dedication to going the extra mile for our trade partners and commitment to exceeding expectations has been key to our success. This continued support ensures that we remain a trusted and valued partner for installers throughout the UK. Some of our longest standing customers have been with SupaLite throughout our 11 years!
By focusing on the needs of our customers, nurturing long-term relationships, and providing continued support, we ensure our position as a trusted and valued partner for installers across the UK.
Installer Training
Did you know we have our own dedicated showroom and training centre at our site in Preston? Our experts understand each trade partner has unique requirements and preferences. This is why we are passionate about tailoring our installer training to suit your specific needs.
With our training programs, you will receive sales and installation training, in-depth knowledge about our products and systems, a full factory tour so you have a first-hand view of our manufacturing process, roof samples, the opportunity to build a SupaLite roof at our training centre, as well as marketing help, and more!
Premium & Plus Installer Schemes
We offer two installer schemes to continue to meet the demands and requirements of homeowners. These tiered schemes ensure our trade partners install SupaLite products to the highest standards, with continued support from our expert in-house team.
Premium Installers receive a host of benefits, including branded workwear, consumer leads, sales, technical and installation training, feature on our website as a Premium Installer, event invites, premium awards, loyalty points, and so much more.
Plus Installers receive showroom support, certificate and ID cards, use of SupaLite marketing material, and more.
Visiting Trade Customers
Using our Support Vehicle, we travel around the UK, visiting trade customers and showcasing our impressive products.
Driven by Carl Linney, our Business Development Manager, the van features everything customers need, from a roof sample to a full range of marketing materials, including product brochures, leaflets, and so much more.
Whether you need support attending open days, training days, and promotional events, we are there to help promote our quality roofing solutions.
Marketing & Technical Support
Offering support is so important to help installers stay ahead in the industry, which is why our in-house team are dedicated to providing our customers with all the marketing help they need. This includes a full range of literature featuring the latest product brochures and leaflets.
Our technical support team are fully equipped to walk you through every stage of your roof order, right through to installation, with years of experience.
We cover all aspects of surveying and let you know exactly what we need to produce your roof order, how to measure on site and the full process once your drawing is submitted to us.
Highview Glazing & Construction state:
‘’SupaLite’s technical department are a pleasure to deal with. They have always offered assistance when we have needed it and dealt with any issues accordingly and in a timely manner. There have been a couple of occasions where Sean, a member of the technical team, has gone above and beyond to make sure that we are happy. They are always polite and courteous, and we look forward to continuing our working relationship with SupaLite in the future.’’
In-Depth Case Studies
We collaborate closely with several installers and trade partners on a wide variety of projects. Not only do we showcase these on our socials, but we also create in-depth case studies on the successful installations on our website.
Working closely with the customer, we detail the project from start to finish. We highlight the solution to the homeowners’ problem, showing the impact of a SupaLite roof.
We are proud to share the wonderful work of our installers and encourage our trade partners to collaborate with us on future case studies.
Trade Show Expertise
Trade shows play a huge part within the fenestration industry. It’s a huge opportunity for manufacturers, suppliers and installers to showcase and view the latest products. It also allows them to network with some of the biggest names on the market.
We offer support and expertise to our customers who are exhibiting at trade shows. Whether it’s providing banners, branded merchandise, marketing materials, or special offers, our experts do it all.
Dedicated Support
We continue to ensure our customers are at the forefront of everything we do. Our team provides all the resources and support needed to effectively market and install our products.
Whether you’re a long-serving SupaLite installer, or you’re a new trade partner, we are there to help you.
To find out more about our customer support and service, visit our website. Alternatively, you can contact our expert sales team by calling 01772 828060 today.
